DELIVERY TIME

As each NAYEL piece is made to order, please allow 7–14 business days for your garment to be carefully crafted and prepared for shipment.

Once your order is ready, you will receive a shipping confirmation with your tracking information.

Made with patience. Made especially for you.

We'd love to hear from you.

For inquiries, collaborations or custom orders, please reach out:

📧 Email

Nayel_fashion@outlook.com

Discover the story behind every stitch.

See our latest collections, inspirations, and behind-the-scenes moments ✨

📸 Instagram: @nayel_fashion

📘 Facebook: NAYEL Fashion

🎥 TikTok: @nayel_fashion

Let NAYEL inspire your wardrobe — and your soul 🖤

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at nayelparis@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

In the event that your products are returned to us due to a failure to pick up your package, we will have to charge a fee of 30 Euros. This covers the shipping to and from you, as well as handling and restocking of the products. The fee will be deducted from your refund.

You can always contact us for any return question at

Nayelparis@outlook.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 20 business days have passed since we’ve approved your return, please contact us at

Nayelparis@outlook.com

We believe every woman deserves something made just for her.

If you’d like to request a custom size or a personalized detail, we’d love to hear from you.

Please send us an email at

📧 Nayel_fashion@outlook.com

with your idea, measurements, and any special wishes.

We will review your request and get back to you within 1–2 business days.

Custom pieces may take a little more time — but they’re always worth the wait 🖤